Our Responsibility to you:
We will strive to:
- Offer you a consultation for a routine appointment with a clinician within two working days.
- Offer you a same day/emergency appointment with a clinician if medical circumstances require it.
- Provide house visits by a clinician to housebound or seriously ill patients.
- Treat you with respect and courtesy at all times
- Ensure your privacy, confidentiality and dignity is respected.
- Ensure you receive clear understandable information about your treatment and care.
- To allow you to ask questions if you are unsure.
- Inform you the name of the person treating you and their professional capacity.
- Ensure that all prescription requests will be available within 5 working days.
- Continue to invest in on-going staff training and practice development.
The practice has a ‘zero tolerance’ policy towards violent or aggressive patients. In the rare event of a patient or staff member being placed in a vulnerable position we may call the Police and we may ask the Health Board to remove such patients from our list. There is a special GP Practice within the City to which violent/aggressive patients will be referred.
Your Responsibility to us:
- Please do everything you can to keep appointments. Tell us as soon as possible if you require to cancel an appointment so that alternative arrangements can be made.
- We ask that you treat the Doctors and staff with courtesy and respect.
- Be considerate to other patients in the waiting room and front desk area.
- Please keep your phone calls brief and avoid calling during the peak morning time of 9.00 – 10.00 am for non urgent matters.
- Remember you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.
- It is your responsibility to provide full information about past or present illness and other health matters which will aid treatment.
- To follow treatment plans recommended.
- If you desire you can be accompanied by a friend or relative during consultation or examination.
- You have the right to refuse treatment - the consequences of refusing treatment will be made clear to you. The patient is responsible for the consequences of refusing treatment or not following professional advice.
- Patients are asked to have a realistic expectation of the service. Whilst the practice aims to provide the best possible service we do have limited resources.